---
title: "Support — TaskPocket"
description: "Need help with TaskPocket? Email us at taskpocket@stefaniuk.me, or find quick answers on billing, exports, sign-in, and account deletion."
canonical: https://taskpocket.io/support/
lastUpdated: 2026-06-10
---
Support

# Need a hand?

TaskPocket is built and run by one person, so there is no ticket queue and no bot — you email us, and we answer. Bugs, billing, account trouble, or an idea you want built: all of it goes to the same address.

## Email support

Write to us at

We aim to reply within one business day. If you're already signed in, the feedback form in Settings › Feedback reaches us just as quickly.

## Reporting a bug

Include these and we can usually skip a round of back-and-forth:

- The email address on your account, so we can find it without asking.
- Where it happened — web, iPhone, or the browser extension — and which browser, if it was the web app.
- What you did, what you expected, and what happened instead.
- A screenshot or a screen recording, if the problem is something you can see.

## Quick answers

### I want a refund

Anything you buy from us on the web is refundable in full for 14 days, no questions asked — email us inside that window and we'll refund the whole payment. Purchases made through the App Store are refunded by Apple, not us. The full detail is in the [Terms of Service](https://taskpocket.io/terms/).

### How do I cancel Premium?

If you subscribed on the web, open Settings › Billing › Manage subscription and cancel from there. If you subscribed through the App Store, cancel in iOS Settings › Apple ID › Subscriptions. Either way you keep Premium until the end of the period you've already paid for.

### Can I get my data out?

Yes, any time and on any plan. Open Settings › Account › Export data and you'll get everything as a JSON file. There is no lock-in.

### The sign-in link didn't arrive

Check your spam folder first — the magic link comes from an address you haven't emailed before, so it sometimes lands there. Links expire, so request a fresh one rather than reusing an old email. If nothing shows up, write to us and we'll look up what happened to it.

### How do I delete my account?

From Settings › Account › Danger zone. It deletes your tasks, projects, and account for good — export first if you want a copy. What we keep and for how long is spelled out in the [Privacy Policy](https://taskpocket.io/privacy/).

### I have a feature request

Post it on the [public ideas board](https://insigh.to/b/task-pocket) so other people can vote on it — that board is genuinely how we decide what to build next. Email works too if you'd rather not post in public.

More of the common questions are answered on the [homepage FAQ](https://taskpocket.io/#faq).

## Security and privacy

Found a security issue? Email [taskpocket@stefaniuk.me](mailto:taskpocket@stefaniuk.me) with the details and please give us a chance to fix it before sharing it publicly. For questions about your data — what we store, how to get it, how to have it erased — see the [Privacy Policy](https://taskpocket.io/privacy/) or just ask.

[← Back to TaskPocket](https://taskpocket.io/)