Support
Need a hand?
TaskPocket is built and run by one person, so there is no ticket queue and no bot — you email us, and we answer. Bugs, billing, account trouble, or an idea you want built: all of it goes to the same address.
Email support
Write to us at
[email protected]We aim to reply within one business day. If you're already signed in, the feedback form in Settings › Feedback reaches us just as quickly.
Reporting a bug
Include these and we can usually skip a round of back-and-forth:
- The email address on your account, so we can find it without asking.
- Where it happened — web, iPhone, or the browser extension — and which browser, if it was the web app.
- What you did, what you expected, and what happened instead.
- A screenshot or a screen recording, if the problem is something you can see.
Quick answers
I want a refund
Anything you buy from us on the web is refundable in full for 14 days, no questions asked — email us inside that window and we'll refund the whole payment. Purchases made through the App Store are refunded by Apple, not us. The full detail is in the Terms of Service.
How do I cancel Premium?
If you subscribed on the web, open Settings › Billing › Manage subscription and cancel from there. If you subscribed through the App Store, cancel in iOS Settings › Apple ID › Subscriptions. Either way you keep Premium until the end of the period you've already paid for.
Can I get my data out?
Yes, any time and on any plan. Open Settings › Account › Export data and you'll get everything as a JSON file. There is no lock-in.
The sign-in link didn't arrive
Check your spam folder first — the magic link comes from an address you haven't emailed before, so it sometimes lands there. Links expire, so request a fresh one rather than reusing an old email. If nothing shows up, write to us and we'll look up what happened to it.
How do I delete my account?
From Settings › Account › Danger zone. It deletes your tasks, projects, and account for good — export first if you want a copy. What we keep and for how long is spelled out in the Privacy Policy.
I have a feature request
Post it on the public ideas board so other people can vote on it — that board is genuinely how we decide what to build next. Email works too if you'd rather not post in public.
More of the common questions are answered on the homepage FAQ.
Security and privacy
Found a security issue? Email [email protected] with the details and please give us a chance to fix it before sharing it publicly. For questions about your data — what we store, how to get it, how to have it erased — see the Privacy Policy or just ask.